Terms & Conditions

This web site, hereinafter called “the site”, is owned and operated by Felix & Sage Pty Ltd of 27 Wantirna Road Ringwood, Victoria Australia 3134, hereinafter called “Felix & Sage”. Felix & Sage maintains the site including purchases as a service to its visitors, subject to the following terms and conditions concerning the use of the site. When you use the site, you accept the Terms of Service, hereinafter called “the terms”. If you do not agree to the terms you may not use the site. Felix & Sage reserves the right to modify content on the site, and the terms, periodically without prior notice.  We therefore recommend that each time you access our website you read these terms and conditions.

Use of the site

1. Felix & Sage requires that its agreements be made with persons who are qualified to contract. As a client you must be over the age of eighteen (18) years. In the case of a client being under the age of eighteen (18) years, a parent or guardian must accept this agreement and must be present at all consultations.
2. When you visit our website, we give you a limited licence to access and use our information for personal use.
3. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.
4. Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
5. The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.

Services Provided

6. Felix & Sage makes no warranties, whether expressed or implied, as to the content of any medical consultation conducted through our service. You and your practitioner are solely responsible for all information and/or communication sent during a consultation or other communication. Your practitioner will keep a record of their consultation with you.
7. Felix & Sage does not guarantee that a virtual consultation is the appropriate course of treatment for your particular psychology treatment. You agree to contact your own treating health professionals ie. General practitioner immediately should your condition change or your symptoms worsen. If you require urgent care, you should contact your local emergency services immediately.
8. The services are offered on an “as is” basis and used by the client solely at his or her own risk. Felix & Sage may, among other things withdraw, suspend or discontinue any functionality or feature of its services.
9. All prices are in Australian Dollars (AUD) and are exclusive of GST. We endeavour to ensure that our fees are current.  Our fees can be accessed from Our Fees page and we reserve the right to amend our fees at any time.  If you have pre-purchased a consultation, we undertake to fulfil your consultation at the fee listed at the time you booked and paid for the consultation.

Hyperlinks

10. This website may from time to time contain hyperlinks to other websites.  Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website.  Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
11. You may link our website without our consent. Any such linking will be entirely your responsibility and at your expense.  By linking, you must not alter any of our website’s contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.

Registration

12. When you register to obtain a product or service on the site, you accept the terms. Your use of any such product or service offered on the site is governed by these terms. Except as provided in the terms, Felix & Sage does not warrant that any product descriptions or content contained within the site is accurate, current, reliable, complete, or error-free.
13. As part of your registration you are required to provide us with certain personally identifiable information. It is your responsibility to update this information so our records are current, complete and accurate.
14. Felix & Sage reserves the right to cancel your registration without notice and at it’s sole discretion.

Network & Data Security

15. Felix & Sage stores data online using Health Industry compliant online practice management softare which utilises Secure Sockets Layer (SSL) technology to provide users secure and private access. As part of the terms you agree to your information being stored in this location and accessed in this way.

Recording Policy

16. Recording consultations by any means is strictly prohibited. Unauthorised recording of consultations will be considered grounds for immediate cancellation of services provided by Felix & Sage.

Privacy Policy

17. Because we respect your right to privacy, we have developed a Privacy Policy to inform you about our privacy practices. You can view our Privacy Policy

Pre-payment & Refund Policy

18. Felix & Sage asks clients to pre-pay for any virtual services rendered. The consultation fee is charged at the time a booking is made and will be refunded if the psychologist cancels the appointment.
19. The consultation fee is generally not refundable if you, as a client, cancel an appointment with less than 48 hours notice or fail to attend as set out in our cancellation policy as found on Our Fees page.

Intellectual Property Information

20. The site and the content within the site including applets, graphics, images, layouts and text are the property of Felix & Sage or we have a licence to use those materials and are protected by laws relating to intellectual property, including copyright laws, and international treaty provisions.
21. The compilation, organisation and display of the content as well as all software and inventions used on and in connection with the site are the exclusive property Felix & Sage. Felix & Sage reserves all rights in the site and its content not specifically granted in any agreements with Felix & Sage or in the terms.

Release and Indemnity

22. In consideration of Felix & Sage (which expression shall be taken to include Felix & Sage ‘s servants, agents, officers and directors, successors or assigns) agreeing to permit me to use the site and ancillary services:

I release Felix & Sage from all claims which the I have, now or later against Felix & Sage whether for: personal injury (including death and disability) or otherwise, and whether occasioned by:

• negligence,
• breach of contract,
• breach of statutory duty or
• otherwise,

suffered as a result of or in connection with my using the site and ancillary services

I indemnify and will at all times in the future indemnify Felix & Sage against all proceedings, actions, claims or demands made by any person for: personal injury (including death and disability) or otherwise, and whether occasioned by:

• negligence,
• breach of contract,
• breach of statutory duty or
• otherwise,

suffered as a result of or in connection with my using the site and ancillary services

Disclaimer

EXCEPT AS EXPRESSLY STATED IN AN AGREEMENT BETWEEN YOU AND FELIX & SAGE, ALL CONTENT, SERVICES, PRODUCTS AND SOFTWARE PROVIDED ON THIS WEB SITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. FELIX & SAGE AND ITS SUPPLIERS AND LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. YOU ARE SOLELY RESPONSIBLE FOR THE APPROPRIATENESS OF THE SITE, ITS CONTENT, AND THE PRODUCTS AND SERVICES OFFERED BY FELIX & SAGE ON THE SITE FOR YOUR INTENDED APPLICATION AND USE. FELIX & SAGE DOES NOT WARRANT THAT THE SITE, ITS CONTENT, OR THE PRODUCTS AND SERVICES IT OFFERS ON THE SITE MEET YOUR REQUIREMENTS. SUBJECT TO THE TERMS OF ANY AGREEMENT BETWEEN YOU AND FELIX & SAGE, ITS SUPPLIERS AND LICENSORS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES, EVEN IF FELIX & SAGE, ITS SUPPLIERS OR LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Entire Agreement

These Terms and Conditions, together with any Felix & Sage rules, privacy or policies referred to herein, represents the complete agreement between you and Felix & Sage concerning the subject matter hereof, and it replaces all prior oral or written communications concerning such subject matter. Felix & Sage may modify this Terms and Conditions as set forth above.