A smartphone, tablet, or computer with working webcam & audio and a charged battery.
Reliable and Secure WiFi / Internet connection. Telehealth platforms do use data, so make sure you have enough on your home or mobile plan for this.
Zoom – This page will take you to their download centre where you can download the correct software for windows, mac, tablets and smartphones.
A quiet, private space that is free from distractions and interruptions.
The privacy of any form of communication via the internet or a mobile device is potentially vulnerable and limited by the security of the technology.
Clients are responsible for understanding the potential risks of confidentiality being breached through unencrypted email, in transit by hackers or internet service providers, lack of password protection or leaving information on a public access computer.
Felix & Sage Psychology makes every effort to keep all information confidential and takes privacy and confidentiality extremely seriously. Telehealth sessions with Felix & Sage Psychology are conducted using the secure platform, Zoom, which provides end-to-end encryption for data security. You can find out more about Zoom’s security guide are;
Additional information to help you protect your own online privacy for our sessions can be found on The Australian Cyber Security Centre (ACSC) website.
Confidentiality applies to telehealth services, neither the client nor the practitioner is to record the session without written permission from the other party.
Rural & Remote Areas
The Australian Government provides Medicare Rebates for eligible clients located in specific Rural and Remote areas, who also have a valid Referral and Mental Health Care Plan from their GP.
To find out if you live in an eligible area (Modified Monash Model areas 4-7) please visit the Health Workforce Locator, select the Modified Monash Model (2019) classification and enter your location.