Privacy Policy

At Felix & Sage Pty Ltd, herein after called “Felix & Sage”, we are committed to protecting the privacy and security of any personally identifiable information you provide us with. Personally identifiable information is information that can be linked to a specific individual, and includes, but is not limited to, your name, date of birth, address, phone number, email address and Skype address. As a Company which connects clients with registered psychologists, Felix & Sage may be bound by the Privacy Act 1998 and its amendments, including the Australia Privacy Principles (APP).

What information do we collect?

When you first submit your patient registration form, you will be providing information including but not limited to your name, address, phone number, skype identification and additional information pertaining to emergency contacts and background information relating to your need to speak with a psychologist. We only record personally identifiable information and other information that we reasonably require to do business with you.

All information you submit to us is stored in secure online practice management software, and if you proceed to book a appointment, it will be made available to your psychologist.

We will keep all the information you provide to us secure and confidential at all times, except with your permission, or as described above.  Please note there may be exceptions to this policy, under circumstances such as;

(1) An immediate threat of self harm or harm to others,

(2) When consulting colleagues, or in the course of supervision or professional training (in this situation, if the psychologist has not obtained your consent, they are required to conceal your identity),

(3) Where mandatory reporting of child abuse or neglect is required,

(4) Court Subpoena

We do not collect or store your credit card information. For your security and peace of mind we use Commonwealth Bank Merchant Services, to handle the payment of our fees. Your financial details are securely managed by the Commonwealth Bank in accordance with their policies.

We may collect personally identifiable information such as your name, email address and/or telephone number whenever you contact us.

When you visit our site, we record general information about your visit for statistical purposes. These statistics do not contain any personally identifiable information.

We use “cookies” to store your preferences, record session information and collect information on how you visit and access our web pages. This helps us deliver and continue to improve our services. Cookies are small pieces of information that a web page transfers to your computer’s hard disk for record-keeping purposes. Cookies make the web more useful by storing information about your preferences on a particular site.  Cookies in and of themselves do not personally identify you, only your computer. You can delete cookies from your computer at any time.

How do we use your information?

The personal information you provide to us is used by our administration staff to direct and manage our services to you and your psychologist and to give you information to enable you to select a practitioner that may suit your needs. Whilst Felix & Sage endeavours to connect you with a registered psychologist who can assist with your psychology treatment, we make no warranty as to the suitability of our recommended psychologist for your particular needs.

We only use your personally identifiable information for the purpose of providing our services and communicating with you in relation to our services.

We send email and SMS appointment reminders unless specifically requested not to do so.

We send email invoices and receipts unless specifically requested not to do so.

We may from time to time send you emails related to the services we provide, changes in this privacy policy and other relevant matters.

We may use your email address and/or telephone number(s) to contact you when you submit a suggestion, question, or inquiry.

Who do we share your information with?

We do not disclose information to anyone except the relevant Psychologist, or as set out above.

We do send personally identifiable information and encoded transaction identifiers to our payment services provider to facilitate the transaction.

We may disclose information about someone whose activities could cause harm to others (ie fraud).

Other than in the circumstances outlined above, the information you supply to us remains stored confidentially on our secure servers and is not shared with 3rd parties.

What information does your psychologist retain about you

All Felix & Sage psychologists are contractors and are not employed by us, however all are registered with the Psychology Board of Australia and are members of the Australian Psychological Society.  These professional bodies set out standards and guidelines for the psychology industry in Australia.

Your psychologist is required to take notes about your consultation, either during or immediately following your appointment.  This information is used by your psychologist to provide the best possible psychological service.

Felix & Sage is required to ensure this information is kept safe and secure in keeping with the confidentiality and record keeping policies required by the governing professional bodies and with Australian privacy laws.

Access to your personal information

You are entitled to access the information we keep about you.  If you request a copy of your records you may be charged a fee in accordance with the guidelines set out by the Australian Psychological Society. If at any time you want to inquire about any of the personally identifiable information that we store, or to request any amendment or correction to that information, please contact us.

Any questions regarding this policy should be submitted via email to privacy@felixandsage.com

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