As you would be aware, our community has growing concerns around COVID-19 and the team at Felix & Sage Psychology are keen to support you in maintaining your focus on your mental health, whilst also ensuring the mental and physical health of our team, clients and community.
As such, we are asking all clinicians, staff and clients to follow the guidelines and recommendations set by the Department of Health and self-exclude if you have been to any of the countries with exclusion periods or have been in contact with someone with confirmed or suspected COVID-19. We also ask that you not attend the practice in person when you are unwell and experiencing a fever (temperature over 37.5 degrees) or acute respiratory infection (eg. Shortness of breath, cough, sore throat), regardless of whether you think this may be COVID-19 or a cold or flu.
For those of you who will continue to attend your sessions in person, we ask that you ensure you are practicing excellent hygiene such as hand washing and containment of bodily fluids as this continues to be the best defence against the spread of cold, flus and COVID-19.
The Felix & Sage Psychology Team acknowledge this difficult time for many people Australia-wide, and as such we are committed to continuing to provide affordable and accessible psychological services to the community wherever possible.
If you have any questions or concerns, or need to access mental health services and are experiencing financial hardship as a result of COVID-19, please feel free to contact us to discuss options on 03 8813 0590 or via
email at email@example.com
MEDICARE ELIGIBILITY FOR TELEHEALTH (COVID-19)
The Government has recently announced some new Medicare items for Telehealth Psychology Services during the COVID-19 Pandemic. These Medicare Items allow the usual Medicare rebate for Telehealth consultations until the 30th of September 2020.
WHAT PRECAUTIONS ARE WE TAKING?
Our team is taking appropriate precautions to minimise the possibility of spreading the virus by;
frequently sanitising surfaces such as door handles, reception counter, eftpos machine, water cooler and bathrooms as frequently as possibly throughout the day
replacing reusable cups and mugs with disposable cups
removing all magazines, books and toys from the reception area
installing a hand sanitiser dispenser in the reception area for clients and staff
We have also temporarily reduced our cancellation/reschedule notice period until further notice, from 48 hours to 24 hours’ notice for cases of illness. We would, however, appreciate you contacting us as soon as possible if you need to cancel or reschedule your appointment so clients who are on our waiting list have an opportunity to be seen.
TELEHEALTH & COVID-19
WHAT IF I’M ISOLATED But Well Enough to Have My Session?
If you need to cancel your appointment due to isolation, you will be offered Zoom (online video sessions) or telephone options as an alternative to cancelling. Our admin team can step you through connecting to Zoom if you’re uncertain. All you need is a stable internet connection and a smartphone with videocall ability or a computer with webcam and microphone, then it’s as simple as clicking a link in an email!
WHAT IF MY CLINICIAN IS ISOLATED But Well Enough to Run My Session?
Several of our clinicians are offering sessions via telephone or Zoom. If your clinician is isolated, but well enough to conduct sessions, you will be offered a telephone or Zoom consultation.
HOW ARE ZOOM/PHONE SESSIONS CHARGED?
Sessions fees cover the time spent with your clinician; therefore, fees do apply for Zoom/telephone sessions. Check with your private health insurer to see if you can access a rebate under these circumstances. If your session is funded by your employer or another third party such as NDIS, TAC or Workcover; your normal arrangements should apply.